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Streaming Video and Audio: Troubleshooting

A guide to selecting and using streaming video and audio resources available through the University at Buffalo Libraries.
Last Updated: Oct 21, 2022 3:00 PM

Help Resources

The chart below provides general information that may help with connection problems for library databases. Many common questions regarding using UB teaching tools and platforms like Zoom can be accessed through UB's Teach Anywhere webpage. Always check to be certain that you are using the most up-to-date version of your browser.

Library Databases Troubleshooting Chart

Database Name How to Search Closed Captioning Transcripts System Requirements
UB Libraries Catalog Options to search by title or subject. Also search tips available at this link Search Tips: Getting Started      
ArtFilms Browse by subject or search by title. No closed captioning No transcripts  
AVON - Academic Video Online Search by subject or title, browse by collection and channels. Yes, closed captioning provided Yes, transcripts included

Tested system requirements in current and previous browsers:

  • Windows: Microsoft Edge and Internet Explorer, Firefox and Google Chrome
  • Mac OS X: Safari, Firefox and Google Chrome

Counseling and Therapy in Video Search within current channel, all channels or all videos by keyword or subject.  Yes, closed captioning provided Yes, transcripts included

Tested system requirements in current and previous browsers:

  • Windows: Microsoft Edge and Internet Explorer, Firefox and Google Chrome
  • Mac OS X: Safari, Firefox and Google Chrome

DRAM (Database of Recorded American Music) Current search engine works best with simple keyword searches, avoid using particles (the, and, or, etc.) in your search and try fewer search terms if you experience problems. No closed captioning as they are audio tracks No transcripts as they are audio tracks Recommended to use Firefox, Chrome, or IE (versions 10 or 11). Do not use IE versions (8 or 9) or Safari. Also, good results with Shockwave Flash version 12.0.0.70.
Electronic Arts Intermix (EAI) Titles must be searched through EAI. Advanced search option provided to search by educational streaming.       
GREENR (Global Reference on the Environment, Energy, and Natural Resources)        
Henry Stewart Talks Search for talks or browse by subject area. You can view search results for talks (the default), series, or experts. Use filters to refine the results. Yes, closed captioning Yes, transcripts More information available at Henry Stewart Talks site requirements page.
JoVE Unlimited Search for all of JoVE or browse by subject. There are "research" and "education" focused subject areas. Yes, closed captioning No, but an article is available with every video  
Kanopy Streaming Service Titles can be searched from the Kanopy platform.     Old versions of Internet Explorer are not supported: Kanopy help page. 
NAXOS Music Library Options to search using keyword and advanced search by composer, arranger, performing group, artist, label, category, featured instrument, period, county and date. No closed captioning as they are audio tracks No transcripts as they are audio tracks

HTML 5 player is supported with the following browsers: 

  • Windows 7+
    • IE 9.0+
    • Firefox: 65+
    • Chrome: 65+
  • OS X 10.6 +
    • Safari: 12+
    • Firefox: 65+
    • Chrome: 65+
  • iOS 10+
    • Safari: Recent versions
    • Chrome: Recent versions
    • Firefox: Recent versions
  • Android 7.0+
    • Default browser ("Internet"): Recent versions
    • Chrome: Recent versions
    • Firefox: Recent versions
OnArchitecture Search database directly using keyword or advanced search options available. No closed captioning. Video-interviews are labeled if subtitles included. No transcripts.  
OntheBoards.tv Search by keyword or browse available works under the "films" tab. Click the VIEW button below the player to expand and find multimedia resources that relate to the performance. No closed captioning. No transcripts.

Supported browsers:

  • Firefox
  • Chrome
  • Safari 5+
  • Internet Explorer 8+
Pidgeon Digital Search database directly by subject, architect, location or building.  No closed captioning or subtitles. Transcripts available for many of the talks and lectures.

Operating systems and browsers supported are: 

  • Windows 7 +
    • Internet Explorer Version 10 and up
    • Latest versions of Microsoft Edge, Apple Safari, Google Chrome & Mozilla Firefox
  • Mac OSX 10.9 (Mavericks) +
    • Latest versions of Apple Safari, Google Chrome & Mozilla Firefox
  • iOS 8+
    • Mobile Safari on devices purchased after July 2014
  • Android 4.4 (KitKat)
    • Google Chrome and Android stock browser on devices purchased after July 2014
Rock's Backpages General search using keyword search. Advanced search by subject, genre, writer, publication, type of article and format. Supports phrase searching. Audio and text formats, no closed captioning. No transcripts. Supports latest versions of Chrome, Safari, Firefox and Internet Explorer.
Swank Digital Campus Titles can be searched from the Swank Platform.     Safari and Chrome not supported.

 

Online Resource Problems

Connecting to Databases

Please see our Off-Campus Access for Library Resources page for problems connecting to databases. This page contains important information on Proxy Server Bookmarklets and Remote Access Connection (VPN) problems.

Reporting a Problem

To report any technical difficulties that you experience when accessing library online resources, please complete the Report a Problem form.