Streaming Video and Audio: Troubleshooting
A guide to selecting and using streaming video and audio resources available through the University at Buffalo Libraries.
Last Updated: Feb 16, 2023 7:42 PM
Help Resources
The chart below provides general information that may help with connection problems for library databases. Many common questions regarding using UB teaching tools and platforms like Zoom can be accessed through UB's Teach Anywhere webpage. Always check to be certain that you are using the most up-to-date version of your browser.
Library Databases Troubleshooting Chart
| Database Name | How to Search | Closed Captioning | Transcripts | System Requirements |
|---|---|---|---|---|
| UB Libraries Catalog | Options to search by title or subject. Also search tips available at this link Search Tips: Getting Started | |||
| ArtFilms | Browse by subject or search by title. | No closed captioning | No transcripts | |
| AVON - Academic Video Online | Search by subject or title, browse by collection and channels. | Yes, closed captioning provided | Yes, transcripts included |
Tested system requirements in current and previous browsers:
|
| Counseling and Therapy in Video | Search within current channel, all channels or all videos by keyword or subject. | Yes, closed captioning provided | Yes, transcripts included |
Tested system requirements in current and previous browsers:
|
| DRAM (Database of Recorded American Music) | Current search engine works best with simple keyword searches, avoid using particles (the, and, or, etc.) in your search and try fewer search terms if you experience problems. | No closed captioning as they are audio tracks | No transcripts as they are audio tracks | Recommended to use Firefox, Chrome, or IE (versions 10 or 11). Do not use IE versions (8 or 9) or Safari. Also, good results with Shockwave Flash version 12.0.0.70. |
| Electronic Arts Intermix (EAI) | Titles must be searched through EAI. Advanced search option provided to search by educational streaming. | |||
| GREENR (Global Reference on the Environment, Energy, and Natural Resources) | ||||
| Henry Stewart Talks | Search for talks or browse by subject area. You can view search results for talks (the default), series, or experts. Use filters to refine the results. | Yes, closed captioning | Yes, transcripts | More information available at Henry Stewart Talks site requirements page. |
| JoVE Unlimited | Search for all of JoVE or browse by subject. There are "research" and "education" focused subject areas. | Yes, closed captioning | No, but an article is available with every video | |
| Kanopy Streaming Service | Titles can be searched from the Kanopy platform. | Old versions of Internet Explorer are not supported: Kanopy help page. | ||
| NAXOS Music Library | Options to search using keyword and advanced search by composer, arranger, performing group, artist, label, category, featured instrument, period, county and date. | No closed captioning as they are audio tracks | No transcripts as they are audio tracks |
HTML 5 player is supported with the following browsers:
|
| OnArchitecture | Search database directly using keyword or advanced search options available. | No closed captioning. Video-interviews are labeled if subtitles included. | No transcripts. | |
| OntheBoards.tv | Search by keyword or browse available works under the "films" tab. Click the VIEW button below the player to expand and find multimedia resources that relate to the performance. | No closed captioning. | No transcripts. |
Supported browsers:
|
| Pidgeon Digital | Search database directly by subject, architect, location or building. | No closed captioning or subtitles. | Transcripts available for many of the talks and lectures. |
Operating systems and browsers supported are:
|
| Rock's Backpages | General search using keyword search. Advanced search by subject, genre, writer, publication, type of article and format. Supports phrase searching. | Audio and text formats, no closed captioning. | No transcripts. | Supports latest versions of Chrome, Safari, Firefox and Internet Explorer. |
| Swank Digital Campus | Titles can be searched from the Swank Platform. | Safari and Chrome not supported. |
Online Resource Problems
Connecting to Databases
Please see our Off-Campus Access for Library Resources page for problems connecting to databases. This page contains important information on Proxy Server Bookmarklets and Remote Access Connection (VPN) problems.
Reporting a Problem
To report any technical difficulties that you experience when accessing library online resources, please complete the Report a Problem form.