Not Valid for Delivery+?

This is a common error message many students, faculty, and staff encounter due to cookies saved on their browser.

Please see our full troubleshooting page for resolution.

Access Denied

This is a common error message that occurs when an individual has been blocked due to lost non-UB owned material. Upon return, the block will be removed.

Please see our full troubleshooting page for resolution.

Troubleshooting Common Issues

Access to Delivery+ may be impacted by several technological factors, include cookies saved to your cache or the status of your VPN. The following help pages may assist you in determining the root cause of your access issues.

Clearing Your Cache
Clearing your cache to remove cookies stored on your browser can help with login issues.

General Troubleshooting
For other issues, please see this general troubleshooting guide.

Off Campus Access
If you are off campus and having issues accessing Delivery+ or any library resource, please review this guide.